What does CredentialPass services ending mean?

The CredentialPass mobile app and web platform were permanently shut down on September 15, 2025, meaning:

• You are no longer able to access your CredentialPass account.
• All stored credentials and documents have been permanently and securely deleted.
• The mobile/web app no longer functions.

I didn’t get a chance to download my credentials before services ended. What are my options?

We provided notice on August 1, 2025 with reminder emails to download your credentials and documents before CredentialPass services ended. These credentials and documents have been permanently and securely deleted, so unfortunately they cannot be retrieved through the app.

If you’re affiliated with HealthTrust Workforce Solutions (HWS), you’re able to continue to maintain your credentials through Onboarding365. Any credentials you’ve provided using CredentialPass or Go HWS mobile app are already synced and stored in HWS’s system. If you have any questions, please locate your recruiter through the Go HWS Mobile app or email HWS.HelpDesk@healthtrustws.com.

A heartfelt thank you

We want to express our sincere gratitude for your trust in CredentialPass. You have been the heart of our platform, and we deeply appreciate the opportunity to serve your credentialing needs over the past few years. We’ve valued your feedback, engagement, and dedication to maintaining your professional credentials.

While this chapter has ended, we hope that the convenience and organization CredentialPass provided has supported you in your important work in healthcare. We wish you continued success and encourage you to maintain the same diligent approach to credential management that brought you to CredentialPass.