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Founded in 1999 in Atlanta, Prestige Staffing began as a small, locally-run company. Today it has expanded to Austin, Chicago, Dallas, New York City, and St. Louis. Prestige Staffing serves the healthcare and technology industries with a variety of clients from small local businesses to large Fortune 500 companies. The award-winning firm has been included in the Inc. 5000 List of America’s Fastest Growing Companies (2013-2016) and Inavero’s Best of Staffing (2011-2017). The staffing agency uses Bullhorn Back office and Onboarding as well as Bullhorn Market Intelligence, Canvas, and ATS/CRM software. They have been customers of Bullhorn for more than six years.
Prestige Staffing was initially using MaxHire front office software for recruiting (before moving to Bullhorn’s front office after Bullhorn acquired MaxHire). Before automating their back office operations, employees were bogged down faxing paper timesheets, and contractors had to physically walk their documents down to their manager’s office for signatures. According to Doug Breunig, Prestige Staffing’s Vice President of Finance and Operations, the middle and back office processes upon which the company previously relied were lengthy and cumbersome. In those days, Prestige Staffing’s billing employee would “hole up in the conference room for an afternoon,” spread paper invoices and timesheets out across the table, go through and manually match up timesheets to invoices (since they were coming from two separate systems), and scan them back to herself where she could then email them out individually. “It was tedious,” says Breunig. As the business expanded to include hundreds of contractors and more than a hundred clients, these manual processes become increasingly error-prone. Breunig explains that it became “really tough to keep track of everything.”
With business growth and increasing demands on resources, the decision to add Bullhorn Back Office was obvious. According to Breunig, being able to leverage the billing capabilities was of paramount importance. “It was the pre-built integration with Bullhorn,” says Breunig. “We were already invested in Bullhorn, and we liked Bullhorn from the front office side.”
After the recession of 2008-2009, times were tough. The benefits afforded by Bullhorn Back Office enabled Prestige Staffing to keep up with a growing scope of work while keeping headcount steady. The new payroll and billing features in Bullhorn Back Office saved staff roughly a day and half of work each week. The operations team has thrived under this new process, now set up in Prestige Staffing’s offices across the nation. “Right now the process is so scalable that we’ve got 280 contractors,” Breunig states, “and we can easily double that and not put much extra burden on the back office staff.”
Currently, Prestige Staffing has around 70% of all contractors entering their time through Bullhorn Back Office. The vast majority of this work has been automated, saving huge amounts of time. Bullhorn Back Office also minimizes the chance of discrepancy. Before Prestige Staffing turned to Bullhorn Back Office, it took two full days for a team of four to process all of this data manually. The team can now roll out more responsibilities to the existing staff. Most importantly, BBO has saved contractors the extra hassle of navigating manual administrative work that is highly time-consuming. Prestige Staffing also recently replaced their old accounting system and adopted a solution from a payroll software company that was able to build an integration with Bullhorn Back Office. This integration exports timecards from the time module to the payroll software and eliminates the need for manual entry almost completely.
Before adopting Bullhorn Onboarding, Prestige Staffing struggled to keep up with its growing roster of contractors who were located in a variety of locations. It became increasingly difficult to get people to come in and fill out paperwork, and as Breunig says, “no one uses fax machines anymore.” For the company’s recruiters, too much of their time was being spent collecting paperwork and coordinating with the back office team to get all documents collected and faxed.
Many of Prestige Staffing’s candidates, who don’t have scanners, would have to go to an office supply store such as Office Depot to print and fill out paperwork by hand and then fax their documents over. Breunig is happy that they’ve been able to ease this burden for candidates. “When you’re not working,” he says, “and you’re at home, and you don’t have all of those office accessories that we take for granted—it’s a big time-saver for new contractors and a money-saver too.”
The onboarding process today is drastically different from the pre-Bullhorn Onboarding days when everything was manual. Prestige Staffing has a “Master of the Onboarding Dashboard” employee who handles payroll, HR, and manages all back office tasks. The new and improved onboarding process begins with an account manager entering a placement into Bullhorn’s front office software. Prestige Staffing’s Onboarding “Master” then views the placements, checking them for any errors and makes sure the overtime rates are adjusted correctly, and then she pushes them into Bullhorn Back Office. She sends out all the necessary paperwork and is able to ensure that everything is ready to go for candidates before they even start. Breunig is happy with the process and appreciates the software’s simplicity. “It’s almost like it doesn’t even need an explanation,” he says. “It is so user-friendly and easy for people to use that they just get it.” He describes it as “very seamless” with “a short learning curve.” At the end of the day, says Breunig, “Online onboarding has been a huge benefit for our contractors.”
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
Vice President of Product
Jonathan Novich is Vice President, Product for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 7,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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VP of Global Enterprise Accounts and Strategy
Ryan Murphy is the Vice President of Global Enterprise Accounts and Strategy. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today Ryan leads a team across the US, UK and APAC to execute on Bullhorn’s global business strategy and introduce its product to new industries and markets. Ryan has a Bachelor of Arts in Business Administration from Boston University.
VP of Alliances and Business Development
Nina Eigerman is Bullhorn’s VP of Alliances and Business Development, responsible for the company’s technology and services partnerships. Prior to joining Bullhorn, Nina ran the Business Services practice at G2 Capital Advisors, helping agencies and their providers with capital market transactions. Earlier in her career, she was the President of Aquent Solutions and a consultant with McKinsey & Company. She also ran a full desk at a-connect, a global strategic staffing firm. Nina has a Bachelor of Arts from Harvard College and graduated from the MIT Sloan School of Management.
SVP, Client Services & Support
As Senior Vice President of Services and Support, J.R. leads global client services, professional services, and support for all Bullhorn product lines. J.R. directs both the company’s customer service and professional service efforts around the world, engaging customers throughout all points in the customer journey, both proactively and retroactively, and delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company, spanning performance management, employee and leadership development, organizational design, and strategy, all of which align to a focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and held a number of key leadership roles prior to joining Bullhorn.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Chief People Officer
As the Chief People Officer, Kim is responsible for driving a highly effective people strategy, leading global talent acquisition, and directing training and learning programs while ensuring an engaging culture. Kim brings over 20 years of human resources management experience to Bullhorn. Prior to joining Bullhorn, Kim worked for Harvard University as the Director of Organizational Effectiveness and for E Ink Corporation as the Director of Human Resources. Kim started her career in the staffing industry as a recruiter placing temporary employees. Kim graduated magna cum laude with a Bachelor of Arts in Psychology from Syracuse University and has an Master of Science in Industrial/Organizational Psychology from Rensselaer Polytechnic Institute.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief Marketing Officer
As CMO, Gordon Burnes directs the company’s marketing and business development efforts, including product marketing, demand generation, PR, branding, creative, and Bullhorn Marketplace. He brings a broad range of skills and experience to the company across the product, marketing, sales, and business development functions to help drive growth. Gordon was previously the IBM executive in charge of worldwide marketing for the Risk Analytics group, which became the leading provider in the industry over the course of his tenure. Prior to IBM, Gordon ran marketing and business development for OpenPages, which was acquired by IBM in 2010. Gordon has a Bachelor of Arts in Anthropology from Harvard College and an MBA from Columbia University.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.