Bullhorn promotes Sarah Glass to SVP, Customer Success & Global Support

Internal promotion to top success and support role will help company continue to deliver an incredible customer experience

October 2, 2023 – BOSTON – Bullhorn, the global leader in software for the staffing and recruitment industry, has promoted Sarah Glass to SVP, Customer Success & Global Support. Based in Texas, Glass will oversee the customer success and global support functions, focusing on creating a cohesive experience once a customer goes live with Bullhorn solutions, including product training, technical support, and ongoing optimization and best practices. Glass has a track record of focusing on the customer experience and building and leading teams that help to enhance that experience.

Since joining Bullhorn over two years ago, Glass has been responsible for building and growing the customer success organization to ensure Bullhorn customers are set up for success, fully adopt Bullhorn solutions, and realize the value of their investment. She relaunched Bullhorn’s customer feedback program, creating a process to ensure the feedback is incorporated into how Bullhorn supports its products and solutions.

Prior to joining Bullhorn, Glass has two decades of experience leading customer-focused teams in the HCM and recruiting technology space. Glass holds a Master’s degree in Organizational Psychology from Southern Methodist University.

“The thing I am most excited about in this new role is helping pull together two crucial functions – customer success and support – to ultimately create a more seamless experience for our customers,” said Glass. “I love to help our customers get the most out of their tech stack, and I can’t wait to help them use what they purchased more successfully.”

“I am thrilled for Sarah to take on this critical role. Our core purpose is to deliver an incredible customer experience, and I am excited for Sarah to leverage her expertise to evolve Bullhorn’s approach on product adoption, customer success, and technical support,” said Bullhorn President and Chief Operating Officer Matt Fischer.


About Bullhorn

Bullhorn is the global leader in software for the staffing industry. More than 10,000 companies rely on Bullhorn’s cloud-based platform to power their staffing processes from start to finish. Headquartered in Boston, with offices around the world, Bullhorn is founder-led and employs more than 1,600 people globally. To learn more, visit www.bullhorn.com or follow Bullhorn on Linkedin or X.


Media contact:

Kara Prone

Director, Global Content and Communications



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