Knowledge Base

Clear documentation to help you quickly and effectively troubleshoot admin or candidate questions.

Are you looking to log your hours or expenses?

Need help with time or expense entry? Are you having trouble signing in?  Click the link below to access the candidate knowledge base.

View Documentation

Are you an admin?

Are you an administrator looking for documentation on Mobile Punch, Tempo, Cloud Lock, Pendo, Optima, Phone Clock, Web Time Entry, etc. ? Click the link below to access the Admin knowledge base.

View Documentation

Start a Support Ticket

If you can’t find the answers you are looking for in our FAQ section, please fill out the form below to start a support ticket and we will help you solve the problem quickly. Access our knowledge base for tips, tutorials and product assistance to help you optimize your workforce.

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Frequently Asked Questions

We want to understand exactly what you need. To help expedite our service, please read through our most frequently asked questions below.

Your User Name is typically your email address.

Click “Trouble signing in?” and click an option to “get help”. You can change your password or look up your username whenever you like.

Contact your branch or service center and ask for an assignment update. These updates typically take 24 hours to show in Peoplenet. Do not contact Peoplenet Support — unfortunately, we cannot update or modify your assignment.

Click “Create an account” on the logon page.

Contact your branch or service center. Peoplenet Support can see when you entered your time, but we can’t tell when you will be paid.

If you see a “MODIFY” button on your weekly time card, click it to make changes and then re-submit. If you see that your time has been approved or your time card is locked, contact your branch or service center for help. Do not contact Peoplenet Support — unfortunately, we cannot update or modify your time card if it is approved or locked.

Many issues can be resolved with a reboot. Try this and see if it resolves your issue. If you are using Tempo Facial Recognition on a Dell Venue Tablet we do not recommend you reboot

After signing in to your account, click HELP.

Knowledge Base

Call Us

(800) 669-9765

Monday through Friday
8:30 a.m. to 8:00 p.m. EST

Email Us

We value your time and know sometimes it’s easier to send us an email. You can always reach us at

Message Us

Click here to message us directly through our convenient message form.