Introduction
Cell Staff is the staffing leader for correctional facilities across the United States. Founded in 2014, Cell Staff has earned a reputation for delivering exceptional service and care to healthcare professionals seeking meaningful careers, as well as the wide array of clients and patients that they serve. The firm specializes in nursing, allied healthcare, locum tenens, and advanced practice placements.
Cell Staff selected KarmaCheck’s Bullhorn integration to simplify pre-employment screenings and accelerate its hiring workflows. Since 2023, Cell Staff has counted on KarmaCheck’s innovative background checks, OHS services, and verification technologies to save significant time, cut credentialing costs, and delight candidates.
The credentialing challenge
Cell Staff’s expert credentialing team processes over 1,000 background checks, education verifications, and Occupational Health Screening (OHS) items every quarter for nurse candidates across the country. While the team consistently met its deadlines and placement timeframes, they faced significant challenges with screening and compliance due to their previous background check vendor.
“In general, our previous background check vendor’s system was not user friendly, and it required a lot of manual work in Bullhorn,” said Vanessa Mendah, Cell Staff Credentialing Manager. “Chasing down screening and credentialing results was particularly challenging and time-consuming.”
The limited integration with Bullhorn forced credentialers to waste hours each day switching between Bullhorn and the vendor’s platform to manage orders and track compliance data. Additionally, the vendor’s poor customer support resulted in slow response times, leaving the credentialing team to chase paperwork and troubleshoot issues with clinics and verifications on their own. The vendor’s unpredictable turnaround times also caused inconsistent screening completion, leading to potential onboarding delays.
These issues added unnecessary work for the credentialing team and required management to spend significant time resolving problems and manually compiling reports.
KarmaCheck and Bullhorn’s solution
Cell Staff’s credentialing team found KarmaCheck in their hunt for a new background check and credentialing vendor within the Bullhorn Marketplace. “At Cell Staff, we highly value customer service and making our processes in Bullhorn as easy as possible,” Mendah noted. “That’s why we came to KarmaCheck.”
The KarmaCheck team collaborated with Cell Staff to create a customized screening solution, quickly getting the Cell Staff team up and running. Within just six weeks, Cell Staff was fully trained and operational.
Switching to KarmaCheck’s Bullhorn integration has been a game-changer,” Vanessa said. “Now we can better focus on what really matters — building relationships with our candidates and ensuring their experience is top-notch.
Key benefits and results
Since partnering with KarmaCheck and Bullhorn, the Cell Staff has had efficient efficiency gains and increased compliance.
Improved operational efficiency: With KarmaCheck and Bullhorn’s integration, Cell Staff’s credentialing team saves approximately 35 hours a week and $72,800 a year. Cell Staff no longer switches between Bullhorn and a separate background check system to chase down clinics, or troubleshoot verification delays. By reclaiming nearly a week of time every week, they forge stronger candidate and client relationships.
“KarmaCheck enables our recruiters to see very easily in Bullhorn where their candidates are in the onboarding process,” Nicole Potocki, Cell Staff Assistant Credentialing Manager, noted. “They’re no longer waiting for a credentialer to upload documents.”
Cell Staff has transformed their credentialing operations, enabling their team to operate at full capacity while streamlining management workflows and enhancing the candidate experience.
Increased compliance: Screening requirements for every nurse position are now loaded into Bullhorn’s Compliance Manager module, greatly simplifying the background check and credentialing ordering process. Cell Staff’s credentialers can easily add additional checks to KarmaCheck orders directly in Bullhorn.
Once KarmaCheck orders are completed, the results seamlessly flow into Bullhorn, eliminating the need to download lab and screening results and manually upload them.
“Having the compliance requirements in Bullhorn means it’s not a guessing game,” Mendah explained. “We don’t need to use multiple compliance checklists because everything’s already set up for us.”
Responsive and reliable customer support: KarmaCheck provides responsive and reliable customer support, with Cell Staff receiving rapid responses to screening questions via Bullhorn, typically within minutes.
“Something we really value about KarmaCheck is the chat feature,” Mendah stated. “We can count on quick responses, and it makes tracking down results easy.”
Their team efficiently navigates clinics and the healthcare system to resolve issues and retrieve documents. Candidates experience a smoother onboarding process without delays, while recruiters appreciate real-time visibility into candidate progress within Bullhorn, allowing them to offer quick, accurate answers to clients.
Additionally, KarmaCheck offers a secure, mobile-first candidate environment to enter and verify their information on-the-go. If candidates ever need help, KarmaCheck’s chat is available in one tap.
By integrating background checks, verifications, and OHS items directly into Bullhorn, Cell Staff has doubled down on its mission of providing exceptional service to healthcare professionals and facilities.
Key stats
Credentialing cost and time savings:
• Monthly: $5,600
• Quarterly: $18,200
• Annually: $72,800
• 35 hours saved per week
Faster turnaround times:
• Standard background checks reduced to 0.6 days.
• Education verifications turnaround times reduced 35%.
• Instant drug screens deliver results in under a day.
Rapid implementation and go-live:
• Cell Staff was fully trained and operational within 6 weeks.
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