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Contemporary Personnel Staffing, Inc. (CPS) specializes in the placement of top talent regionally, nationally, and globally. Their focus is on providing workforce solutions in Accounting and Finance, Administrative, Executive Support, HR, Government Contract, Sales, Marketing, Engineering, Manufacturing, Information Technology and more.
Founded in 1989 by Laurie Liechty, CPC and headquartered in Syracuse, NY; CPS has built an experienced and talented staff armed with the most sophisticated technology to fulfill complex client needs and deliver high impact staffing and recruiting solutions. With a current team of 25 certified recruiting professionals, CPS has grown to be the largest independently owned full-service staffing and recruitment firm in Central New York. Nationally accredited as a Women-Owned Business Enterprise, CPS was recognized as the Greater Syracuse Chamber of Commerce Business of the Year in both 2005 and 2007.
In 2012, coming off recent success and seeking long-term and sustainable growth, CPS was still maintaining many manual back office processes, including sending invoices to 25 different companies.
To complete this process, CPS would have to print each invoice, check their lists for each company, go through every document to pull them out, scan them, and finally email a copy of the invoice to each client. “As you can imagine, this is a long process and we continued to get more clients requesting electronic invoicing,” said Jennifer Silverio, Systems Specialist for CPS.
Their previous software–AST, which was acquired by Avionte–could not be updated. As a result, they were forced to continuously patch the system to maintain their Front Office, Back Office and Payroll. Due to the lengthy app and load times, CPS discovered most of its team would not add notes, creating major concerns for data integrity. Additionally, CPS wanted to keep payroll internal, rather than outsource, but they found that their QuickBooks application could not handle the growing number of temporary placements. With approximately 1,000 W2s processed per year (a third of what they process today), their growth potential would be seriously hampered by the antiquated technology.
As a successful Bullhorn customer for close to 10 years, their first stop was to reach out and see which, if any, back office integrations existed. Originally, CPS had planned to keep their existing back office software and build an integration with Bullhorn, but once they were introduced to the capabilities 1Staff Back Office unlocked through Microsoft Dynamics GP and the seamless integration with Bullhorn, the decision was simple.
“The consultant from Professional Advantage not only had extensive accounting experience but knows the staffing industry, which was very helpful and made the implementation go very smoothly. Their consultant really took the time to understand how our processes worked,” Jennifer said.
CPS went live with 1Staff Back Office and GP on January 1st, 2012, after just a 6-month implementation and only 3 weeks with Bullhorn. Once everything was mapped, Bullhorn became the system of record with the information flowing to and from 1Staff. With GP, everything flowed by department from payroll, achieving their time saving goal.
It wasn’t until after the implementation, that the true potential of this investment was realized. With many of the manual processes that once plagued CPS eliminated, they quickly discovered this new platform would open the door to various streamlined solutions.
Alongside 1Staff Back Office, CPS also had access to Online Time Entry, no longer requiring them to manually enter over 500 time-cards each month, an incredibly time consuming process as each entry had to be checked multiple times for accuracy. “Implementing 1Staff Back Office automated our billing process and saves us at least 7 to 8 hours of manual work each week,” Jennifer said.
CPS was also looking forward to the advanced reporting available with 1Staff Back Office Analytics.
Back in 2012, Jen felt so confident in the benefits of 1Staff, she believed that over time it would actually pay for itself. “In addition to increasing efficiency, implementing 1Staff would also decrease our software operating costs,” she said.
Years later, Jen’s intuition was confirmed. 1Staff increased efficiency and decreased software operating costs so much so that the product offset its own cost through ROI.
With the integration of Bullhorn and 1Staff modernizing their front and back office systems, CPS can stay competitive in their industry. By offering client specific invoices, they can provide unique solutions to enhance their client relationships. If they need to add a new pay code, there is a simple process by which documents can be customized to reflect unique tax codes or local laws.
Furthermore, with payroll housed in the Back Office, data can be immediately accessed for client calls. Prior to implementation, CPS’ CFO, Deb Lerro, had always relied on QuickBooks. Transitioning from AST to 1Staff Back Office allowed her to move to GP and save hours of time. In 2012, CPS started with one payroll per week. Today they average 15 payroll reports processed per week and have scaled from paying 200 people to 750 people per week–a 375% increase.
With 1Staff Analytics, CPS is also able to access a variety of reports which were previously manually generated in Excel. These reports include Gross Profit by recruiter that pulls sales data from Bullhorn. CPS can now identify advanced statistics on sales rep metrics or analyze year over year revenue. Not only that, but they can calculate commissions, aggregate historical reporting, segment by business lines, and run management-level reports used by the CFO like Profit and Loss Statements.
With these integrated solutions, placement numbers can be identified in Bullhorn to calculate their national footprint and the growth of their sales and recruiting teams with little to no additional resources.
Professional Advantage provides staffing software solutions built in Microsoft Dynamics® that leverage Microsoft Office 365® to meet the unique needs of the staffing industry. Our 1Staff Back Office solution provides a powerful pay/bill and financial system as well as advanced margin and revenue reporting for staffing organizations. Professional Advantage has offices in North America, Australia, and the U.K. and partners with staffing organizations worldwide. For more information, please visit www.profad.com.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
Vice President of Product
Jonathan Novich is Vice President, Product for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 7,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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VP of Global Enterprise Accounts and Strategy
Ryan Murphy is the Vice President of Global Enterprise Accounts and Strategy. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today Ryan leads a team across the US, UK and APAC to execute on Bullhorn’s global business strategy and introduce its product to new industries and markets. Ryan has a Bachelor of Arts in Business Administration from Boston University.
VP of Alliances and Business Development
Nina Eigerman is Bullhorn’s VP of Alliances and Business Development, responsible for the company’s technology and services partnerships. Prior to joining Bullhorn, Nina ran the Business Services practice at G2 Capital Advisors, helping agencies and their providers with capital market transactions. Earlier in her career, she was the President of Aquent Solutions and a consultant with McKinsey & Company. She also ran a full desk at a-connect, a global strategic staffing firm. Nina has a Bachelor of Arts from Harvard College and graduated from the MIT Sloan School of Management.
SVP, Client Services & Support
As Senior Vice President of Services and Support, J.R. leads global client services, professional services, and support for all Bullhorn product lines. J.R. directs both the company’s customer service and professional service efforts around the world, engaging customers throughout all points in the customer journey, both proactively and retroactively, and delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company, spanning performance management, employee and leadership development, organizational design, and strategy, all of which align to a focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and held a number of key leadership roles prior to joining Bullhorn.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Chief People Officer
As the Chief People Officer, Kim is responsible for driving a highly effective people strategy, leading global talent acquisition, and directing training and learning programs while ensuring an engaging culture. Kim brings over 20 years of human resources management experience to Bullhorn. Prior to joining Bullhorn, Kim worked for Harvard University as the Director of Organizational Effectiveness and for E Ink Corporation as the Director of Human Resources. Kim started her career in the staffing industry as a recruiter placing temporary employees. Kim graduated magna cum laude with a Bachelor of Arts in Psychology from Syracuse University and has an Master of Science in Industrial/Organizational Psychology from Rensselaer Polytechnic Institute.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief Marketing Officer
As CMO, Gordon Burnes directs the company’s marketing and business development efforts, including product marketing, demand generation, PR, branding, creative, and Bullhorn Marketplace. He brings a broad range of skills and experience to the company across the product, marketing, sales, and business development functions to help drive growth. Gordon was previously the IBM executive in charge of worldwide marketing for the Risk Analytics group, which became the leading provider in the industry over the course of his tenure. Prior to IBM, Gordon ran marketing and business development for OpenPages, which was acquired by IBM in 2010. Gordon has a Bachelor of Arts in Anthropology from Harvard College and an MBA from Columbia University.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.