Partner Sales Enablement Resources
Looking to get more involved with the Bullhorn sales team? The overview below lays out all of those potential opportunities with you. You should discuss specific participation with your Partner Manager.
Partner Resources
Marketplace Listing Submission Form
After your integration has been successfully validated, your solution is eligible for a Marketplace listing. You can submit all content and copy for that listing using the link below, at any time. While most partners don’t rely heavily on this listing for lead generation, it is the best place to establish and display our joint solution.
Partner Finance Process
So you’ve onboarded your first Bullhorn customer as a Marketplace partner. What do you need to know about reporting and revenue share processes? The essential parts of your financial responsibilities are outlined below, and you’ll have a dedicated Alliances Finance Associate to support you along the way.
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Staffing 101
As a Bullhorn Marketplace partner, it’s absolutely essential that you have a basic understanding of the staffing industry and the impact that your solution can have on the industry. We hope that the following overview increases your staffing knowledge, empowers your conversations with customers and prospects, and ultimately increases your win rates.
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Joint-Customers Activating Your Integration:
Each customer must request activation of your integration by raising a support ticket via their normal support channels. The Bullhorn Marketplace Support team will work with you and the joint-customer to activate the integration in their instance, enabling all required components of your integration.
Once the integration is live, Bullhorn Marketplace Support will notify the customer. You are responsible for providing any required training and information about how to use the integration.
Technical Support of Joint-Customers:
As a Marketplace Partner, you are responsible for providing the first line of support for your integrated solution, in addition to any necessary information required for customer use of the integration. You are expected to answer customer questions related to either set-up or integration workflow.
You must provide Bullhorn with an email contact to which Bullhorn may direct inquiries related to your integrated service. This can be a Partner Manager contact, sales contact, or customer support contact. You must also provide Bullhorn with a senior-level support contact (email address and phone number) for any and all major support escalations.
Activating & Supporting Your Integration
Our goal is to deliver an incredible joint-customer experience with our partners. To make this happen, it’s crucial that our respective technical support teams are consistently aligned, and that we’re working together to ensure that our joint-customers’ questions are answered.
Integration Validation:
As you build any integration to Bullhorn solutions, you should be following the related validation process and complete the documentation. The validation process will vary depending on which platform and products you are building to. You should speak with your partner manager or email partners@bullhorn.com when you plan to kick off any build to understand the validation requirements. Across all solutions, validation documentation will require a description of your integration workflow, technical details, the steps required for activation, and a recorded demo.
Technical Support of Joint-Customers:
As a Partner, you are responsible for providing the first line of support for your integrated solution, in addition to any necessary information required for customer use of the integration. You are expected to answer customer questions related to either set-up or integration workflow.
You must provide Bullhorn with an email contact to which Bullhorn may direct inquiries related to your integrated service. This can be a Partner Manager contact, sales contact, or customer support contact. You must also provide Bullhorn with a senior-level support contact (email address and phone number) for any and all major support escalations.
For questions and issues that can only be resolved by Bullhorn:
Joint Customers can always open tickets with Bullhorn Support to help trouble shoot integration issues.
Both you and Bullhorn should use commercially reasonable efforts to:
1) respond to respective support tickets within 2 business days, and
2) respond to customer inquiries within 1 business day via phone, web-based support, and/or email support.
For questions and issues that can only be resolved by Bullhorn:
You should raise tickets with Bullhorn Marketplace Support (marketplacesupport@bullhorn.com) to help troubleshoot errors, bugs, or unexpected issues with your integration. To escalate high-priority, unresolved issues, you should call in to support directly and reference your ticket number. Details about our Support lines can be found here, with regional numbers provided here.
Please Note: Bullhorn Marketplace Support will respond to your tickets from bullhornsupporttickets@bullhorn.com, but your team should NOT email this address to open a ticket. Additionally, you should not advise customers to raise tickets with marketplacesupport@bullhorn.com; this address is for partners only.
Both you and Bullhorn should use commercially reasonable efforts to:
1) respond to respective support tickets within 2 business days, and
2) respond to customer inquiries within 1 business day via phone, web-based support, and/or email support.