Back to Blog What’s the Next Big Idea in Staffing? by Bob McHugh on January 29th, 2018 The staffing industry is moving fast. Goodbye fax machines, hello machine learning. And firms that want to succeed need to leverage all the tools available to deliver the best candidate and client experience possible. But which technological innovations are passing fads? And where should you invest your resources to make changes that can actually better your business? To find out, we asked over 1400 staffing professionals to name the next big technological innovation in the staffing industry. Here’s a breakdown of some of the most common replies. What technology or tool has the highest potential to improve and innovate the staffing/recruitment industry? Why? Automation Most staffing professionals agree that automation presents an exciting opportunity, but firms have a long way to go before automation is fully ingrained in their operations. More than a third (35 percent) of firms don’t automate during the prospecting, client engagement, or account management stages. And about 40 percent don’t automate candidate selection, screening, or nurturing at all. What’s the biggest value from automation? Respondents are split between its ability to increase engagement and improved efficiencies that come with automation. Automation will allow for less time spent on mundane tasks and more time spent recruiting to serve the needs of the clients. Respondent 2018 Staffing & Recruiting Trends Report AI Staffing pros are excited about AI, but there’s little consensus on how to best harness its power. While firms are still trying to figure out the best way to leverage AI to improve candidate and client satisfaction and bolster productivity, they can agree that it will have an impact: respondents chose AI more than any other technology. AI will take a lot of the grunt work out of the process of screening fit candidates during the early phases of a search. Respondent 2018 Staffing and Recruiting Trends Report Chatbots Chatbots, an offshoot of AI, still sees a relatively low adoption rate by staffing firms. But judging by this year’s respondents, its place in the conversation has advanced considerably. It’s likely that this is connected to an ever-increasing focus on the candidate experience. Chatbots can enable staffing firms to respond to candidate concerns immediately and free up recruiter time in the process. Chatbots allow or a natural and relatively pain-free interaction for candidates without taking up extra time from a recruiter. Respondent 2018 Staffing and Recruiting Trends Report Texting While AI adoption may be a goal of the future, texting is having its moment now. It’s the fastest growing recruiting communication channel: 69 percent expect their usage to increase in 2018. Respondents also cited it as the top method for communicating with Millennial and Gen Z candidates. Texting and or Twitter feeds may be a better way to reach out to the last 3 generations. Why? We need to communicate with the technology that they are most comfortable with. Respondent 2018 Staffing and Recruiting Trends Report Video More than a third of staffing firms plan to increase their use of video interviewing in 2018, but that doesn’t mean its become standard operating procedure just yet. A full 29 percnt of firms don’t use video at all. Video will streamline the hiring process and decreases the costs that come with interviewing candidates Respondent 2018 Staffing and Recruiting Trends Report Want more insight on the trends, priorities, and challenges staffing pros say they’re facing in the year ahead? Read the full report and learn more about the opportunity that lies ahead for your firm in 2018.