Travel nursing, Healthcare Staffing & Services
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RNnetwork, founded in 1998, is a travel nursing staffing company located in Boca Raton, Florida, and is part of the CHG Healthcare family. With a large percentage of RNnetwork’s business built on VMS roles, the company has been using Bullhorn’s VMS automation tool, Fyre Sync, for about one year.
According to Ingrid Soroko, RNnetwork’s Client Administration Manager, the company faced a huge obstacle with speed to market with VMS jobs.
Several years ago, Ingrid was seeing a high-demand market. In today’s more normalized market, speed to market has become the important factor as jobs are opening and closing more quickly than RNnetwork has seen before; “Right now we have fewer jobs, so the urgency to get these profiles out the door, and jobs posted internally, is greater than it was over the last few years,” Ingrid said.
Relying on a manual process was untenable for a company whose business was primarily built on VMS jobs.
“We get a significant amount of jobs each week, and those are posted real time for us,” Ingrid said. “When we were doing that manually, we had a 24 hour turnaround from when we received the jobs to when we were able to post them. By the time we got back to many of the jobs, they were already closed because of the speed of the market.”
RNnetwork’s transition to Bullhorn Fyre Sync was seamless from the onset; “Bullhorn Fyre Sync took the time from the beginning to understand how we do business and why we do business the way we do. Their support has been great, and they took the time to understand everything upfront, so we got any potential hiccups out of the way before we even went live. Because of that, the whole rest of the process has been seamless,” Ingrid said.
Most VMS’ don’t cater specifically to nursing in the healthcare staffing industry, so RNnetwork takes advantage of Bullhorn Fyre Sync’s filters in order to suppress unrelated healthcare jobs such as admin or tech roles.
“With Bullhorn Fyre Sync, we have very little to manage on our end which makes it so accurate. We had to map our fields once during set up, and haven’t had to make any significant changes since,” Ingrid said.
Since implementing Bullhorn Fyre Sync, RNnetwork has increased their speed to market, minimized errors, and even reduced headcount as a result of implementing Fyre Sync.
“The biggest competitive advantage that Bullhorn Fyre Sync offers is speed,” Ingrid said. “We can take the pressure off of our employees and still have the jobs posted live. That’s not the case with someone who’s posting manually, as we’ve seen in the past.”
Not only are the jobs posted immediately, but recruiters are automatically notified via a distribution list sent directly from Bullhorn Fyre Sync; “The ability to present these jobs to nurses has improved because we have the jobs posted live and in real-time. Bullhorn Fyre Sync sends an email to recruiters when a new job is posted, and they can present that job automatically once it’s posted in our system,” Ingrid said.
But speed alone won’t run a successful VMS business; Since implementing Bullhorn Fyre Sync, Ingrid has seen a greater amount of accuracy from Bullhorn Fyre Sync than other automation software. “The amount of errors we see is so minimal. We’re posting so many jobs each week and we can trust that they’re correct—it’s crucial,” Ingrid said.
After implementation, RNnetwork has also been able to reduce the amount of resources and manpower allocated to posting jobs.
“If you’re going to have errors, you might as well keep your manpower. With Bullhorn Fyre Sync, we can reduce headcount and trust the data integrity,” Ingrid explained.
While Bullhorn Fyre Sync is a perfect compliment to RNnetwork’s workflow, Ingrid’s favorite part of the product is the support. “Bullhorn Fyre Sync support is very good at navigating through any issues we may see on our end, and helping us tweak it. That’s been the biggest change since we switched to Bullhorn Fyre Sync,” Ingrid said.
Between the increase in speed and accuracy and the availability of customer support, Ingrid has nothing but good things to say about RNnetwork’s decision to switch to Bullhorn Fyre Sync; “Bullhorn Fyre Sync works really well—it’s a great product with great functionality that’s extremely user-friendly.”
Executive Vice President of Enterprise and Salesforce
Ryan Murphy is the Executive Vice President of Enterprise and Salesforce. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today, Murphy is charged with leading the enterprise strategy and go to market for both Bullhorn and Bullhorn for Salesforce, enabling customers to maximize their investments on both platforms and deliver an incredible experience to their customers and candidates. Ryan has a Bachelor of Arts in Business Administration from Boston University.
VP of Alliances and Business Development
Nina Eigerman is Bullhorn’s VP of Alliances and Business Development, responsible for the company’s technology and services partnerships. Prior to joining Bullhorn, Nina ran the Business Services practice at G2 Capital Advisors, helping agencies and their providers with capital market transactions. Earlier in her career, she was the President of Aquent Solutions and a consultant with McKinsey & Company. She also ran a full desk at a-connect, a global strategic staffing firm. Nina has a Bachelor of Arts from Harvard College and graduated from the MIT Sloan School of Management.
SVP, Client Services & Support
As Senior Vice President of Services and Support, J.R. leads global client services, professional services, and support for all Bullhorn product lines. J.R. directs both the company’s customer service and professional service efforts around the world, engaging customers throughout all points in the customer journey, both proactively and retroactively, and delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company, spanning performance management, employee and leadership development, organizational design, and strategy, all of which align to a focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and held a number of key leadership roles prior to joining Bullhorn.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Chief People Officer
As the Chief People Officer, Kim is responsible for driving a highly effective people strategy, leading global talent acquisition, and directing training and learning programs while ensuring an engaging culture. Kim brings over 20 years of human resources management experience to Bullhorn. Prior to joining Bullhorn, Kim worked for Harvard University as the Director of Organizational Effectiveness and for E Ink Corporation as the Director of Human Resources. Kim started her career in the staffing industry as a recruiter placing temporary employees. Kim graduated magna cum laude with a Bachelor of Arts in Psychology from Syracuse University and has an Master of Science in Industrial/Organizational Psychology from Rensselaer Polytechnic Institute.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief Marketing Officer
As CMO, Gordon Burnes directs the company’s marketing and business development efforts, including product marketing, demand generation, PR, branding, creative, and Bullhorn Marketplace. He brings a broad range of skills and experience to the company across the product, marketing, sales, and business development functions to help drive growth. Gordon was previously the IBM executive in charge of worldwide marketing for the Risk Analytics group, which became the leading provider in the industry over the course of his tenure. Prior to IBM, Gordon ran marketing and business development for OpenPages, which was acquired by IBM in 2010. Gordon has a Bachelor of Arts in Anthropology from Harvard College and an MBA from Columbia University.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
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