IT Recruiting, Sales and Marketing Recruting, Talent Acquisition Consulting, Technology Consulting
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Founded in 2009, eHire is a staffing and recruiting firm located in Atlanta, Georgia, that specializes in IT, sales and marketing recruiting, as well as talent acquisition and technology consulting. Already a Bullhorn customer, eHire was an early adopter of Bullhorn One—start to finish technology that unifies business processes from across the entire recruiting lifecycle into a single, streamlined workflow.
eHire wanted an integrated solution that their account managers could leverage to see how they were affecting the business financially and for management to use in order to hold individuals accountable for their performance. According to Amanda Morse, Director of Enablement at eHire, data visibility was one of the primary reasons that eHire looked into Bullhorn One—reports for the account management team were being pulled manually, could take several weeks to pull, and weren’t necessarily all-inclusive. eHire wanted a solution that would provide a real-time look into working hours, commissions, and other gross margin metrics from a single source of truth. This critical information would help the eHire team focus their time on the most profitable jobs so that they could increase gross margin and overall profitability.
eHire was an early adopter of Bullhorn One as their start to finish solution, creating a single source of truth for all candidate, job, placement, opportunity, timesheet, and invoice data. Reporting driven by Bullhorn One not only provides insight into the profitability and operational performance of their organization, but it enables eHire to run payroll through Inova, uniting all parts of the recruiting lifecycle.
eHire also leverages Bullhorn’s robust ecosystem of integrations through marketplace partners cube19, Volcanic, DiscoverOrg, and LinkedIn in order to fully customize and automate their solution. “We love our marketplace partners, it’s always been something that’s important to us. When we decided a couple of years ago that Bullhorn was going to be our end-all-be-all, automation within these other tools became our number one priority,” said Amanda Morse, Director of Enablement at eHire. “It made our decision to go with Bullhorn One and Pay & Bill easy, knowing that integration and automation was our north star.”
For eHire, the most beneficial piece of moving to Bullhorn One has been the ability to inform management decisions with the critical information gleaned from Bullhorn as a single source of truth—everything from sales through gross margin.
“Having our account managers and recruiters on the floor be able to see how many hours their consultants were working real-time without having to knock on somebody’s office door was really huge,” said Amanda. “And then we can build reports based on that—a live look into the hours people are working.”
The front office data covers more than just Pay & Bill, Amanda explained; “We can see the time difference between an internal submission and a client submission. We can make sure that recruiters see if Account Managers haven’t moved candidates over. It’s more than just Pay & Bill, it’s everybody being able to see any part of the process. Everyone has access and there’s accountability across the board.”
According to Geoff Gillon, Controller at eHire, these insights not only create a management tool that allows managers to address performance with their teams, but also allows recruiters to track their own goals and set clear expectations from the ground. “It helps hold people accountable,” said Geoff.
Amanda added, “One of our Account Managers actually came up to me and hugged me for a gross margin report because he could see how many hours his team was working and where to focus his time as a result. He could set up his whole week based on where he was making money.”
With this financial reporting, Account Managers can genuinely understand how they can impact the company’s bottom line, and this system now provides much greater context and accountability across the board.
According to Geoff, before Bullhorn One, the finance team had to depend on the Account Manager to put in the correct billing profile. “Now, there’s a control in place so that the Account Manager has to put in someone from the client’s accounting team, who our team can then hold accountable for getting us paid,” Geoff said. “We can keep [the Account Manager] relationships separate, develop our own relationships with the client’s accounting department, and make everyone’s life easier. That’s one of the biggest benefits of Bullhorn One.”
Between recruiting on-the-go using Bullhorn Mobile or the accessibility of marketplace partners through Bullhorn, the eHire team expressed how easy the Bullhorn platform is for their team to use—particularly new hires. “The interface is great,” Amanda said. “It makes sense to people, especially when I train new hires.” When it comes specifically to Pay & Bill, the solution saved the team time and redundant behaviors. While invoicing used to take four hours for the team to complete, it now takes one—a 75% improvement in efficiency. Similarly, payroll decreased from a two-hour process to a mere 15 minutes.
Further, the automation and ease-of-use of Bullhorn One keeps the eHire sales team on track; “Salespeople naturally don’t want to put information into the system,” said Amanda. “Whether it’s an accurate job description, a client visit, the correct pay rate, or the correct invoicing person—all of that is hard to do. The simpler we can make it, the more accurate all that information is.”
With Bullhorn One, eHire has gained unprecedented insight into how their business is performing, empowering roles across the agency. Bullhorn has continued to deliver on its promise of innovation, seeking feedback and input from customers. “If there is an issue, it’s easy enough to get in touch with somebody to request a change,” Amanda said. “I noticed that at Engage, I could walk up to the Product Team [in the Connect room] and make requests or discuss the product roadmap. There’s the ability to provide feedback.”
SVP, Global Support & Training
As Senior Vice President, Global Support and Training, J.R. leads our global Support and Training for all Bullhorn product lines. J.R. directs both the company’s customer service and training efforts around the world engaging customers throughout all points in the customer journey, both proactively and reactively, delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company spanning performance management, project management, employee and leadership development, organizational design, and strategy which all align to focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and has held a number of key leadership roles prior to joining Bullhorn.
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Chief People Officer
Kristin oversees Bullhorn’s human resources function in her role as Chief People Officer. Kristin joined Bullhorn in 2020 and is responsible for helping Bullhorn scale to the next level, build leadership capacity, and accelerate growth in global markets. Kristin brings to the role over 20 years of experience leading high-potential companies through breakthrough growth and brings a depth of knowledge in organizational design, scalable processes, and flexible systems culled from some of the most successful global companies in the world. Leary joins Bullhorn from Hitachi Vantara, where she served as Chief Human Resources Officer, and before that she worked as Chief Human Resources Officer at Forcepoint, a private equity-backed company with 3,000 employees operating in more than 45 countries. She has also worked at high-growth enterprise technology companies like Alphatec Spine, Boston Scientific, and Hewlett-Packard.
Executive Vice President of Enterprise and Salesforce
Ryan Murphy is the Executive Vice President of Enterprise and Salesforce. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today, Murphy is charged with leading the enterprise strategy and go to market for both Bullhorn and Bullhorn for Salesforce, enabling customers to maximize their investments on both platforms and deliver an incredible experience to their customers and candidates. Ryan has a Bachelor of Arts in Business Administration from Boston University.
VP of Alliances and Business Development
Nina Eigerman is Bullhorn’s VP of Alliances and Business Development, responsible for the company’s technology and services partnerships. Prior to joining Bullhorn, Nina ran the Business Services practice at G2 Capital Advisors, helping agencies and their providers with capital market transactions. Earlier in her career, she was the President of Aquent Solutions and a consultant with McKinsey & Company. She also ran a full desk at a-connect, a global strategic staffing firm. Nina has a Bachelor of Arts from Harvard College and graduated from the MIT Sloan School of Management.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief Marketing Officer
As CMO, Gordon Burnes directs the company’s marketing and business development efforts, including product marketing, demand generation, PR, branding, creative, and Bullhorn Marketplace. He brings a broad range of skills and experience to the company across the product, marketing, sales, and business development functions to help drive growth. Gordon was previously the IBM executive in charge of worldwide marketing for the Risk Analytics group, which became the leading provider in the industry over the course of his tenure. Prior to IBM, Gordon ran marketing and business development for OpenPages, which was acquired by IBM in 2010. Gordon has a Bachelor of Arts in Anthropology from Harvard College and an MBA from Columbia University.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
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