Tech, Digital, Engineering & Energy, Public Sector and Housing, Education, Health and Social Care, Financial Services
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Precision Resource Group (PRG), headquartered in Bristol, England, is a group of niche recruitment brands: iO Associates, Panoramic Associates, Panoramic Care, and Finitas. The various brands focus on Tech, Digital, Engineering & Energy, Public Sector and Housing, Education, Health and Social Care, and Financial Services respectively. Originally founded in 2009, PRG has been a Bullhorn client since 2019.
Before moving to Bullhorn, PRG was using a CRM that worked “well enough,” but had two significant challenges; it was an on-premises solution and its reporting capabilities were limited. “Moving to a more agile, flexible, cloud-based solution as well as significantly improving our reporting capability were the two main internal drivers,” shared Mark Lloyd, Managing Director at PRG. “We also wanted to ensure our consultants had access to the very best tools available in the marketplace, in order to offer an unparalleled level of service to our candidates and clients alike.”
“The biggest single drawback with our previous solution internally was its reporting capability. This was less of an issue when we were starting out, but as we scaled, and created new brands, and had people working in different geographical locations, our ability to monitor how the business was performing in real-time was definitely holding us back,” said Mark.
When its previous solution was up for renewal, PRG began looking at the market for a new CRM, finally shortlisting Mercury, Vincere, and Bullhorn. Ultimately, PRG chose to purchase Bullhorn ATS & CRM because of its expansive Marketplace and reporting capabilities through Bullhorn Canvas. “Everyone is keen to integrate with Bullhorn. The Bullhorn Marketplace means there are dozens of complementary products that we can consider deploying to ensure we stay ahead of our competitors and continue to offer fresh and exciting recruitment products to our customers,” Mark said.
When PRG initially launched Bullhorn in 2019, they also invested in Kyloe Partners, a Bullhorn Marketplace Partner, to manage the migration and the training of their existing users during the implementation. And post-implementation, as PRG continues to onboard new members of staff, the team have found that new hires are able to learn the ins and outs of Bullhorn incredibly quickly. “People find it really intuitive – it’s simple to navigate around and is very user friendly,” Mark said.
“The fact that we can configure Bullhorn as much as we have has helped enormously. Our multi-brand structure and international reach means our business is more complex than many others, and we’ve needed to do a fair amount of configuration to get Bullhorn working in the way we need it to – something that would never have been possible on our old platform,” Mark said. Since deployment, as PRG continued its expansion across Europe and into the U.S., it found that creating new private labels and segregating data for the new teams was an incredibly simple process.
According to Mark, Bullhorn Canvas has completely transformed how PRG operates, solving countless bottlenecks and inefficiencies across its teams, and improving its reporting capabilities exponentially. “We were running the business off multiple spreadsheets previously. There was a huge amount of duplication, lots of room for manual human error, and it was just completely inefficient. Canvas has revolutionized how we run the company,” Mark said.
With Canvas, the PRG team can keep track of a multitude of key metrics in real-time and it offers unparalleled visibility across the different brands. The managers and directors can instantly compare team and brand performances at a high level, identify patterns and trends, set alarms to trigger when worrying signs begin to appear so that they can be acted upon with before they escalate, and delve into the minutiae detail of recruiters’ sales KPIs like never before. “While this information was all theoretically available to us before Canvas, it meant spending hours collecting and extracting the data. We’d then need to centralize and manipulate the information so that it became digestible.” Today, Mark said, “We’re using real-time data to predict what our future will look like with far greater clarity, enabling us to make better decisions faster and with a great deal more certainty.”
When Mark and the PRG team moved to a cloud-based solution in 2019, they never could have predicted the onset of COVID-19, but the timing of their move was almost prescient. If COVID had hit twelve months ago, when we were still operating with an on-prem CRM, and with all of our documents being stored on a local server, we would have been in the whole world of trouble,” Mark shared. “The lockdown meant that we, like everyone else, had to adapt quickly and find a way for everyone to work safely and productively from home. If we hadn’t been able to leverage Bullhorn’s native cloud architecture, and if we hadn’t had the visibility and clarity that Canvas offers, I dread to think how we’d have coped. As it was, our move to remote working was pretty seamless, thereby minimizing the disruption to our clients and candidates.”
PRG has a mantra within the business; ‘ALL IN.’ “When someone is ‘ALL IN,’ and they’re fully committed to us, and doing the best job they can for our candidates and clients, and when they contribute to the best of their ability, we’re able to offer them an incredible range of amazing opportunities to develop their careers globally in return. We are absolutely committed to continuing to develop a hugely successful, multinational business that we can be really proud of,” Mark said. “We’ve achieved a great deal in our first ten years, but watch this space—we’re only just getting started.”
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SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief People Officer
Kristin oversees Bullhorn’s human resources function in her role as Chief People Officer. Kristin joined Bullhorn in 2020 and is responsible for helping Bullhorn scale to the next level, build leadership capacity, and accelerate growth in global markets. Kristin brings to the role over 20 years of experience leading high-potential companies through breakthrough growth and brings a depth of knowledge in organizational design, scalable processes, and flexible systems culled from some of the most successful global companies in the world. Leary joins Bullhorn from Hitachi Vantara, where she served as Chief Human Resources Officer, and before that she worked as Chief Human Resources Officer at Forcepoint, a private equity-backed company with 3,000 employees operating in more than 45 countries. She has also worked at high-growth enterprise technology companies like Alphatec Spine, Boston Scientific, and Hewlett-Packard.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Executive Vice President of Enterprise and Salesforce
Ryan Murphy is the Executive Vice President of Enterprise and Salesforce. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today, Murphy is charged with leading the enterprise strategy and go to market for both Bullhorn and Bullhorn for Salesforce, enabling customers to maximize their investments on both platforms and deliver an incredible experience to their customers and candidates. Ryan has a Bachelor of Arts in Business Administration from Boston University.
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