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Queen Consulting Group (QCG), is a national IT staffing and consulting firm headquartered in Boston, Massachusetts. QCG focuses on IT consulting solutions ranging from single consultant placements to large-scale deployments in a variety of industries, and has been working with Bullhorn since 2015.
Before Canvas, Tuesday mornings at QCG were anxiety-filled experiences. According to Melissa Hunter, QCG’s Director of Operations, pulling as many as nine reports from Bullhorn in preparation for their weekly company-wide meeting was a 45-minute task for two employees. “Every Tuesday morning, my alarm would go off and my stomach was in a knot,” says Melissa, “I knew I’d have to get in my chair at 8 o’clock and start hammering out these reports to get them to the team in time for our 9 a.m. call.” Melissa says it was “every minute from 8 a.m. to 8:45, and then it was a mad scramble to get them emailed out to the team.”
While the information was coming from Bullhorn, Melissa and her Operations Coordinator, Linda Veronesi, still had a lot of work to do. After pulling the data, they had to download the information into CSV files, export them over to Excel, and reformat the reports, including manipulating columns, changing headers and titles, and moving around data to suit their needs. “We were pulling the data from Bullhorn, but it just wasn’t in any digestible format,” says Melissa.
Over the course of the year, Melissa anticipates that pulling these Tuesday morning reports alone cost QCG about $4,000 in time. After adopting Canvas, this daunting 45-minute trial for two employees turned into a five-minute task for one. “That’s $4,000 we can now put into job boards, marketing, social media. It’s time saved, it’s money saved, and it’s certainly stress saved,” says Melissa. “Canvas has changed our Tuesday morning meetings—for the Operations team especially—in a huge way. That stressful, time-consuming, frantic Tuesday morning is now a five minute task for one person.”
Prior to adopting Canvas, keeping track of top candidate sources was a tedious process. All of the data was pulled from Bullhorn and again exported into an Excel document which then had to be sorted based on source and date, added into yet another Excel document, and sent to the team. Today, Melissa and her team have access to the Bullhorn Stats Report they created in Canvas, an immediate, up-to-the-moment document which tells QCG exactly where their candidates have come from. This allows the team to draw educated conclusions from the report instantly.
For the Operations team, who pulls all of QCG’s reports, Canvas has been quintessential to success in their roles. “When I say it was a life-changer,” says Melissa, “I mean, it was a life-changer for us.” Now, with information at their fingertips, the Operations team can help make informed business decisions, like where to invest money and determining which tactics have been successful—but the beneficiaries of Canvas don’t end at the Operations team. “A tool like Canvas really benefits our entire company as a whole,” says Melissa. “If you look at the one-click reporting that makes our weekly meetings a snap, the increased visibility that our recruiters now have in their pipelines, activities, contact, the up-to-the-minute sales metrics, and the ability to maintain visibility on the most important people, the candidates, that’s a win-win-win.” Across Recruiting, Sales, and Operations at QCG, Canvas has made work infinitely easier. While QCG has been incredibly successful in their adoption of Canvas, Melissa and the team didn’t realize just how effective it would ultimately be. According to Melissa, “it wasn’t until we got into the meat of Canvas that we really understood how robust it is and what it’s capable of doing.”
While by and large, Canvas has made the greatest impact on Melissa’s Tuesday morning meetings, it has helped QCG across the board. From Operations, to Sales, to Recruiting, Melissa says “Bullhorn is our backbone. It’s where we live and breathe all day long.” Melissa believes Canvas would alleviate the burden of manually reporting regardless of the size of any given company. “Big or small, Canvas is just going to make your life that much easier,” says Melissa. Not only does Melissa say it’s made the team at QCG’s lives and jobs infinitely easier, but she adds, “it’s been a great experience since day one.”
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
SVP, Client Services & Support
As Senior Vice President of Services and Support, J.R. leads global client services, professional services, and support for all Bullhorn product lines. J.R. directs both the company’s customer service and professional service efforts around the world, engaging customers throughout all points in the customer journey, both proactively and retroactively, and delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company, spanning performance management, employee and leadership development, organizational design, and strategy, all of which align to a focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and held a number of key leadership roles prior to joining Bullhorn.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
Vice President of Product
Jonathan Novich is Vice President, Product for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 7,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
VP of Global Enterprise Accounts and Strategy
Ryan Murphy is the Vice President of Global Enterprise Accounts and Strategy. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today Ryan leads a team across the US, UK and APAC to execute on Bullhorn’s global business strategy and introduce its product to new industries and markets. Ryan has a Bachelor of Arts in Business Administration from Boston University.
VP of Alliances and Business Development
Nina Eigerman is Bullhorn’s VP of Alliances and Business Development, responsible for the company’s technology and services partnerships. Prior to joining Bullhorn, Nina ran the Business Services practice at G2 Capital Advisors, helping agencies and their providers with capital market transactions. Earlier in her career, she was the President of Aquent Solutions and a consultant with McKinsey & Company. She also ran a full desk at a-connect, a global strategic staffing firm. Nina has a Bachelor of Arts from Harvard College and graduated from the MIT Sloan School of Management.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Chief People Officer
As the Chief People Officer, Kim is responsible for driving a highly effective people strategy, leading global talent acquisition, and directing training and learning programs while ensuring an engaging culture. Kim brings over 20 years of human resources management experience to Bullhorn. Prior to joining Bullhorn, Kim worked for Harvard University as the Director of Organizational Effectiveness and for E Ink Corporation as the Director of Human Resources. Kim started her career in the staffing industry as a recruiter placing temporary employees. Kim graduated magna cum laude with a Bachelor of Arts in Psychology from Syracuse University and has an Master of Science in Industrial/Organizational Psychology from Rensselaer Polytechnic Institute.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief Marketing Officer
As CMO, Gordon Burnes directs the company’s marketing and business development efforts, including product marketing, demand generation, PR, branding, creative, and Bullhorn Marketplace. He brings a broad range of skills and experience to the company across the product, marketing, sales, and business development functions to help drive growth. Gordon was previously the IBM executive in charge of worldwide marketing for the Risk Analytics group, which became the leading provider in the industry over the course of his tenure. Prior to IBM, Gordon ran marketing and business development for OpenPages, which was acquired by IBM in 2010. Gordon has a Bachelor of Arts in Anthropology from Harvard College and an MBA from Columbia University.
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