Banking/Finance, Retail/Distribution, Manufacturing, Telecommunication
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Founded in 1982, Resource 1 is an established Information Technology consulting firm that provides Staff Augmentation services to corporations across North America. Its extensive experience in full life-cycle software development, systems-level support/integration and internal technical infrastructure positions Resource 1 to support multiple client initiatives as a single-source provider of IT human capital.
Building on its enterprise architecture, Resource 1 sought out a solution that would enhance productivity with advanced communication features for its recruiting and sales teams. They required a scalable communication platform that would automatically log activity to provide greater transparency throughout the organization with the ability to document into its current ATS & CRM software, Bullhorn.
Despite the company’s operational success, Resource 1 faced challenges with its previous communication technology.
Over a year ago, the company used an on-premise PBX phone system with no software integration capability. Using phones that dated back to 2003, activity was not logged and data was not automatically recorded. In order to capture valuable data sets and critical business transactions, the production team needed to update records and log calls manually.
As Resource 1’s technical infrastructure evolved, they required a system that automatically logged calls, increased efficiency through the User Interface (reduced number of clicks to perform a task), and integrated into Bullhorn. This led Resource 1 to CloudCall for Bullhorn.
Since the implementation of CloudCall for Bullhorn, Resource 1 has been able to reduce the amount of administrative work for each producer while increasing transparency of operational data.
Anastasia C. Valentine, Resource 1’s President and Managing Partner, built the company’s software-oriented architecture by directing all documentation into Bullhorn as the ‘single source of truth,’ with as little human touch as possible. This led Resource 1 to CloudCall for Bullhorn
“We chose to integrate the data into our ATS/CRM which allows for a centralized communications portal for all touchpoints in a business transaction. This allows for easy reporting and a dynamic chronological history of all producer activity,” Anastasia reported.
“In addition, when a call comes into Resource 1, our production team will see a caller ID screen pop up. This identifies the inbound call, saves time retrieving the contact record, and provides the producer with real-time data on all previous conversations or personal notes from any individual who has been in contact on behalf of Resource 1. With CloudCall for Bullhorn, the ability to see the candidate or client profile as they call in has helped our team strategically manage their time.”
The Resource 1 team now has advanced telephony tools available at their disposal. “Time is money in our industry,” Anastasia remarks. “In my opinion, CloudCall for Bullhorn is all about reducing steps, documentation capability, and data transparency across the organization.”
CloudCall for Bullhorn has removed multiple manual steps for documentation throughout the recruitment and sales processes, making it easier for Resource 1 production teams to connect with candidates and clients.
Looking ahead, Anastasia is confident that her business has partnered with the best unified communications solution on the market, commenting that “CloudCall is the leader of VoIP phone integration into the Bullhorn ATS & CRM software.”
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