Banking/Finance, Retail/Distribution, Manufacturing, Telecommunication
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Founded in 1982, Resource 1 is an established Information Technology consulting firm that provides Staff Augmentation services to corporations across North America. Its extensive experience in full life-cycle software development, systems-level support/integration and internal technical infrastructure positions Resource 1 to support multiple client initiatives as a single-source provider of IT human capital.
Building on its enterprise architecture, Resource 1 sought out a solution that would enhance productivity with advanced communication features for its recruiting and sales teams. They required a scalable communication platform that would automatically log activity to provide greater transparency throughout the organization with the ability to document into its current ATS & CRM software, Bullhorn.
Despite the company’s operational success, Resource 1 faced challenges with its previous communication technology.
Over a year ago, the company used an on-premise PBX phone system with no software integration capability. Using phones that dated back to 2003, activity was not logged and data was not automatically recorded. In order to capture valuable data sets and critical business transactions, the production team needed to update records and log calls manually.
As Resource 1’s technical infrastructure evolved, they required a system that automatically logged calls, increased efficiency through the User Interface (reduced number of clicks to perform a task), and integrated into Bullhorn. This led Resource 1 to CloudCall for Bullhorn.
Since the implementation of CloudCall for Bullhorn, Resource 1 has been able to reduce the amount of administrative work for each producer while increasing transparency of operational data.
Anastasia C. Valentine, Resource 1’s President and Managing Partner, built the company’s software-oriented architecture by directing all documentation into Bullhorn as the ‘single source of truth,’ with as little human touch as possible. This led Resource 1 to CloudCall for Bullhorn
“Every time CloudCall is used, the transactional data is recorded automatically for any contact we have within the Bullhorn software.” – Anastasia C. Valentine, President & Managing Partner at Resource 1
“We chose to integrate the data into our ATS/CRM which allows for a centralized communications portal for all touchpoints in a business transaction. This allows for easy reporting and a dynamic chronological history of all producer activity,” Anastasia reported.
“In addition, when a call comes into Resource 1, our production team will see a caller ID screen pop up. This identifies the inbound call, saves time retrieving the contact record, and provides the producer with real-time data on all previous conversations or personal notes from any individual who has been in contact on behalf of Resource 1. With CloudCall for Bullhorn, the ability to see the candidate or client profile as they call in has helped our team strategically manage their time.”
The Resource 1 team now has advanced telephony tools available at their disposal. “Time is money in our industry,” Anastasia remarks. “In my opinion, CloudCall for Bullhorn is all about reducing steps, documentation capability, and data transparency across the organization.”
CloudCall for Bullhorn has removed multiple manual steps for documentation throughout the recruitment and sales processes, making it easier for Resource 1 production teams to connect with candidates and clients.
Looking ahead, Anastasia is confident that her business has partnered with the best unified communications solution on the market, commenting that “CloudCall is the leader of VoIP phone integration into the Bullhorn ATS & CRM software.”
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SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief People Officer
Kristin oversees Bullhorn’s human resources function in her role as Chief People Officer. Kristin joined Bullhorn in 2020 and is responsible for helping Bullhorn scale to the next level, build leadership capacity, and accelerate growth in global markets. Kristin brings to the role over 20 years of experience leading high-potential companies through breakthrough growth and brings a depth of knowledge in organizational design, scalable processes, and flexible systems culled from some of the most successful global companies in the world. Leary joins Bullhorn from Hitachi Vantara, where she served as Chief Human Resources Officer, and before that she worked as Chief Human Resources Officer at Forcepoint, a private equity-backed company with 3,000 employees operating in more than 45 countries. She has also worked at high-growth enterprise technology companies like Alphatec Spine, Boston Scientific, and Hewlett-Packard.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Executive Vice President of Enterprise and Salesforce
Ryan Murphy is the Executive Vice President of Enterprise and Salesforce. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today, Murphy is charged with leading the enterprise strategy and go to market for both Bullhorn and Bullhorn for Salesforce, enabling customers to maximize their investments on both platforms and deliver an incredible experience to their customers and candidates. Ryan has a Bachelor of Arts in Business Administration from Boston University.
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