Founded in 1983, Scientific Search is a full-service employment agency known for their expertise in the Pharmaceutical, Biotechnology, Clinical Research, Genomics & Medical Device, Engineering & Manufacturing, Information Technology, Market Research and the Food & Beverage industries.

Their recruiting team provides clients and candidates with multiple options, including: Direct Hire, Temporary Placements, Success Based Recruiting and Temporary-to-Direct Placements. Through precision and timely efficiency, they develop genuine connections that ensure the perfect placement. The secret to their success is the expert specialization in each of their premier industries.

The Challenge

“Scientific Search wanted to ensure that Bullhorn was the centralized location to house both internal notes on a candidate as well as the information presented out to our clients,” said Kimberly Laipple, SVP & Managing Director at Scientific Search.

When sending candidates to clients, Scientific Search needed to ensure that they had all of the information about the candidate as well as the information they shared with clients. Since the account managers are the ones interacting with clients, they were constantly finding themselves in a situation where a client would ask a question about a candidate, and, due to poor documentation, they were unable to answer them in real time. Scientific Search struggled to get their team to document this information properly, since it required several steps for them to record and categorize the notes.

Because Scientific Search operates in such specialized fields, account managers are very precise about what information they prepare to share directly with a customer but it’s the recruiters that hold the candidate relationship and important candidate data. Keeping track of the full candidate profile alongside the specific info that was initially submitted to a client is necessary for account managers to have informed, strategic conversations with clients. But compiling all of that information in an easy to digest format was a manual, complex process that recruiters and AMs were not adopting.

The Solution

By adding 3DIQ to their tech stack, it gave the recruiters the tool they needed to provide the critical information all account managers needed.  From the minute they met Tim Walker from 3DIQ, they knew they had met a partner that “Gets It”.  With a simple integration into Bullhorn, the 3DIQ platform was ready to go for the whole Scientific Search team. “3DIQ + Bullhorn allowed us to automate this note process in Bullhorn and house all of the information in both Bullhorn and 3DIQ,” said Laipple.

They now have the ability to create a profile for submission that includes embedded internal notes and a slick presentation.  A recruiter simply needs to click on a button to send a candidate to the account manager. It is tracked with a note in bullhorn and  that internal submission has everything the account manager should need; the relevant category, the internal notes and any presentation notes.  When they receive the email notification that the candidate is ready to be presented, they simply click on the email and they are taken to a web page with the candidate notes and the resume.  Once the account manager is ready to send them to the client, there is just one more click to prep the profile and an email is ready to be sent to the hiring manager.  Everything that needs to be saved in Bullhorn, from notes to the final presentation, are all stored. Then, the candidate status is automatically updated.

If a client calls or emails a question and the recruiter is not available, the account manager can easily access all of this information from the Bullhorn record.  For Scientific Search, it has been a game changer.

I honestly cannot imagine not using 3DIQ. It has become such an integral part of our process.
Kimberly Laipple SVP & Managing Director at Scientific Search

The Results

The impact this has had is much greater than Scientific Search initially planned.  When they first started using 3DIQ, they anticipated it would improve documentation and alleviate some headaches for the account managers.  Although helpful, they didn’t realize that the impact would extend much farther than their initial hopes.

Due to the 100% compliance with documentation that this provided immediately, they now can use that data to track other analytics.  Scientific Search was unable to previously determine a true “time to present” from initial intake of a job since many recruiters would update their candidates in Bullhorn days after submission.  This metric has been something Scientific Search has used to increase productivity as well as know what jobs they are quickest to get candidates over on.

Another benefit they did not anticipate is the increase in client follow up.  Since the account managers are confident in the data in Bullhorn, they are following up more regularly to get feedback and save it in Bullhorn. Ultimately, this information is valuable for the recruiters as well. The account managers save an average of 2 to 3 hours per week by having all the information they need at their fingertips and they can focus completely on finding the right candidate for their customer, and ensuring that customer comes back to Scientific Search for all of their future reqs.

Third, due to the clear exchange of information, Scientific Search says it has been a wonderful tool to build relationships within the teams.  Since the recruiter knows they have the power to properly showcase the talent they are working with, and the account manager doesn’t need to scramble for information., they avoid frustration and collaborate to ultimately increase their fill rates.

I think this is the first tool my sales team actually thanked me for!
Kimberly Laipple SVP & Managing Director at Scientific Search

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