Staffing and recruiting firms work hard to deliver high-quality service to their clients. When asked to rate the service they provide, respondents gave their firms an average score of 8.81 (out of 10).

Unfortunately, staffing clients don’t feel the same way.

When asked to rate their satisfaction with the staffing services they use, clients gave their staffing providers an average satisfaction score of 5.98 (out of 10).

Download the latest ebook, created in collaboration with CareerBuilder, to learn all about what is driving this disconnect and how your firm can avoid it, plus:

  • How this perception gap can affect staffing firms’ future success
  • What staffing clients say firms can do to help improve satisfaction
  • How technology can help firms prevent deteriorating client relationships

To download “Perception vs. Reality”, please fill out the short form below