Perm, Temp, Contract
Manufacturing, Infrastructure, Utilities and Insurance & Wealth Management
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Fuse Recruitment is an Australian-born recruitment agency focused on the Manufacturing, Infrastructure, Utilities and Insurance & Wealth Management industries. It was established in 2010 through the collective vision of its co-founders Mathew Westcott, Tyson McNeilly and Matthew Christensen, to deliver recruitment services that genuinely meet candidate aspirations while satisfying the demanding requirements of business clients.
Today, Fuse Recruitment operates internationally and has offices in Adelaide, Brisbane, Darwin, Mackay, Melbourne, Sydney and London. Connecting these international offices is made possible through Bullhorn’s cloud-based recruitment technology. Keeping their database maintained across multiple offices is handled easily using Herefish by Bullhorn’s automation platform. Bullhorn has recently caught up with Managing Director, Mathew Westcott and their Marketing Manager, Nicole Hart to find out how Fuse Recruitment is leveraging Bullhorn and Herefish to power their operation.
At inception, Fuse required a recruitment CRM that would be reliable and above all, adaptable enough to scale alongside them. The business started with only two users across Melbourne and Brisbane, but supported by long term industry expertise, it expected to grow quickly. After assessing several options, Bullhorn proved to be the best choice. According to Managing Director, Mathew Westcott, other providers were relatively immature while Bullhorn had a proven track record of being a reliable cloud-based solution.
After 10 years of operations, Fuse’s candidate database had grown to over 200 000. The agency needed to find a way to keep their database cleansed and updated with the relevant information but to do it manually would have been a mammoth task. Fuse had a clear vision of the journey their candidates should have when engaging with their brand but their existing systems held them back from implementing that plan. This is when their team was introduced to Herefish.
With Bullhorn, Fuse Recruitment had a robust technological foundation in which information could be shared and managed across their multiple locations. Taking advantage of Bullhorn’s Marketplace partner ecosystem, they were able to seamlessly integrate a payroll system, advanced job posting and third party analytics. Now with a physical presence in many key locations across Australia, Fuse Recruitment focused on further streamlining operations.
Herefish allows Fuse to automate and remove previously time-consuming manual tasks increasing their efficiency. Nicole states, “candidates are now able to update their information easily via surveys with Herefish automatically feeding that back into Bullhorn”. This simple automation has saved many hours of data entry and enables their team to re-engage with older candidates that came into the database many years ago. For Nicole on the marketing front, “it’s been a life changer”. They now have full control over the candidate and client journey, controlling when and where key engagements with Fuse will occur.
According to Mathew, the biggest benefits of Bullhorn’s recruitment CRM platform are reliability and flexibility. Bullhorn’s monthly product updates and enhancements means Fuse are able to remain at the forefront of technology. From a service delivery standpoint, Bullhorn has allowed Fuse Recruitment to be incredibly responsive and agile, managing workflow regardless of geographical barriers.
Utilising Herefish, Fuse now have had better more constant communication with their candidates. Through automated surveys sent to candidates, they are able to capture essential information such as skills and job categories which are searchable by their consultants for better matching results. Every interaction and response is noted directly into Bullhorn. With the automations in place there is less room for human error. “With the regular engagement our brand is front of mind for both our candidates and clients”, Nicole notes.
The future looks promising for Fuse Recruitment as it seeks to bolster its client and candidate relationship programs. The company as a whole has been growing up to 40% every year since implementation, and with the recent global events Mathew believes Bullhorn will prove instrumental in managing their forecasted growth to connect consultants and onboard new hires. On the Herefish front, Nicole is excited to “keep pushing the boundaries on how we can use Herefish to improve our offerings for clients and candidates”.
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SVP of Product and Salesforce
Jonathan Novich is SVP of Product and Salesforce for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 10,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief People Officer
Kristin oversees Bullhorn’s human resources function in her role as Chief People Officer. Kristin joined Bullhorn in 2020 and is responsible for helping Bullhorn scale to the next level, build leadership capacity, and accelerate growth in global markets. Kristin brings to the role over 20 years of experience leading high-potential companies through breakthrough growth and brings a depth of knowledge in organizational design, scalable processes, and flexible systems culled from some of the most successful global companies in the world. Leary joins Bullhorn from Hitachi Vantara, where she served as Chief Human Resources Officer, and before that she worked as Chief Human Resources Officer at Forcepoint, a private equity-backed company with 3,000 employees operating in more than 45 countries. She has also worked at high-growth enterprise technology companies like Alphatec Spine, Boston Scientific, and Hewlett-Packard.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Executive Vice President of Enterprise and Salesforce
Ryan Murphy is the Executive Vice President of Enterprise and Salesforce. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today, Murphy is charged with leading the enterprise strategy and go to market for both Bullhorn and Bullhorn for Salesforce, enabling customers to maximize their investments on both platforms and deliver an incredible experience to their customers and candidates. Ryan has a Bachelor of Arts in Business Administration from Boston University.
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