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Founded in 2002 and based in Florida, HealthCare Support is a national recruitment firm focused solely on staffing in the healthcare industry, from administrative to executive-level professionals, in both the clinical and non-clinical healthcare space. In 2013, HealthCare Support’s growth made it necessary for them to move to new systems that could keep up with their complex recruiting needs while being user-friendly for both internal and external users. They began using Bullhorn’s front office software in 2013 along with timeshEASY software for onboarding, time/expense capture, and invoicing (later acquired by Bullhorn).
Heather Roberts says that prior to having Bullhorn Onboarding, the greatest cause of stress for the back office team, “more than anything,” was the constant calls from confused candidates. A large percentage of HealthCare Support’s placed candidates do not have computers. Many candidates need to go to the library to use a computer. Therefore, it was imperative that they be able to get all of their applications and paperwork done efficiently, and without much back-and-forth communication with their recruiter. Roberts adds, “We spent a whole lot of time just trouble-shooting.” Problems arose often, and if the software wasn’t working or needed to make updates to the computer, the candidates did not have the rights to do that and would end up stuck and would call in for help. “You can lose candidates if this process is slow, and we would see that. If we can’t get someone onboarded in a certain time frame, sometimes we’ll lose that start and that’s a huge deal,” Roberts says. Not only was the process inefficient, it was costing Healthcare Support valuable time. “Between six people, the team was spending around 30 hours each week on this,” Roberts says. Since Healthcare Support was already leveraging Bullhorn Back Office, adding Onboarding seemed like the perfect solution. A decisive factor in favor of investing in Onboarding was being able to see document statuses, which provided much-needed visibility for recruiters “without constantly bugging the coordinators who are doing the onboarding.”
With Onboarding, a lot of the pains that Healthcare Support initially experienced have gone away, and the team of six is still there, although their day-to-day work differs greatly. With their time freed up, the recruiters are able to handle more responsibilities of a strategic nature, and are fielding far fewer calls from confused candidates. When the recruiters do get calls, they pertain to legitimate questions about the forms as opposed to issues accessing the forms, viewing forms on mobile phones, or computer errors. Consequently, Healthcare Support has also become more compliance-driven. They can now audit more effectively, and they have assigned a lead who reviews the information in the system and ensures accuracy. Additionally, if a coordinator leaves the company, Healthcare Support no longer has to worry about things such as document statuses. Roberts says, “We can pick up right where they left off; everything’s in the system; we don’t have to check email inboxes to see if they received documents from candidates; it’s just easy.” Roberts feels that the benefits derived from using Onboarding make the company as a whole look more professional. Healthcare Support employees no longer need to determine if candidates will use Docusign, email, mail, or fax to gather all of the necessary documents. Fortunately for HealthCare Support, the onboarding process has ceased to be “super-frustrating” for recruiters, coordinators, and candidates. Roberts says, “I would recommend Onboarding because it has streamlined all of our processes, it’s saved us time and through time, money, and it’s made the whole process just simple and easy for both our candidates and for our coordinators who have to manage this process.”
While life before Onboarding was problematic for HealthCare Support, life before Bullhorn Back Office was even more cluttered. Roberts describes this time as “paper, paper, paper…” She used to have timesheets faxed in, and it was cumbersome to have to receive these faxed timesheets, file all of that paperwork, and figure out everything from fees and pay rates to bill rates. Roberts strongly believes that as a recruiter, “Your every minute is money.” As a recruiter or salesperson, “If you’re sitting down and doing administrative work, it’s the most frustrating thing in the world and you don’t want to do it.” Before having Bullhorn Back Office, recruiters would have to spend a solid portion of Monday and Tuesday hunting down the timesheets for all their candidates. When a candidate was placed, placed candidate information had to be completed manually, given to Sales who filled out other fields, and then bundled up and given to Accounting, who added more information and then filed all the paperwork collectively. To Roberts it was “very paper heavy” and she insists that, “At this point I can’t believe we even did it like that!” The process today is much simpler, with only one person who spends 30 minutes each week activating placements in Bullhorn Back Office. At times recruiters may still have to call a few candidates who don’t have their timesheets in, but the onboarding process is, overall, significantly easier. Back Office operations are no longer a “time-waster” for HealthCare Support. The entire company has demonstrated increases in efficiency while presenting a professional image and providing an incredible candidate experience.
SVP, Customer Success
As the Senior Vice President of Customer Success, Tamsyn leads Bullhorn’s Services and Customer Success teams. She is responsible for the successful delivery of all products and services globally and is committed to creating and maintaining incredible long-term customer experiences in the Candidate to Cash process. Tamsyn has been delivering implementations for over 25 years with companies such as SAP, Ariba, Zuora and Apttus: specializing in HR, Payroll, Procurement and Quote To Cash capability. She trained as a software engineer after studying Maths, Statistics, and Computing in England.
Brian Sylvester is Bullhorn’s Chief Financial Officer (CFO) with more than 15 years of financial leadership experience. Brian leads Bullhorn’s financial, accounting, and legal functions. Prior to becoming CFO, Brian spent three years at Bullhorn in various finance & accounting roles. Prior to Bullhorn, Brian was Corporate Controller at Pegasystems, a global provider of business process management software where he scaled the finance organization during a period of 2.5x revenue growth. Brian began his career at PricewaterhouseCoopers in their technology audit practice.
Brian is a CPA in Massachusetts, has a Master’s of Science in Accounting from Boston College and a Bachelor’s of Science in Accounting from Bryant University.
SVP, Workforce & Revenue Cloud
As Bullhorn’s SVP of Workforce & Revenue Cloud, Ed drives the company’s middle office strategy and overall product offering. Ed joined Bullhorn as part of the Peoplenet acquisition where he spent 7 years as the President/CEO leading up to the acquisition in late 2017. Prior to joining the Bullhorn family, Ed has spent his career designing, building and managing technology solutions for numerous Fortune 500 companies. He has been a Partner in an ERP-focused consulting firm, a CIO for a global pharmaceutical company, a supply-chain leader for a retail company and the leader of a services company from its inception to $50MM in revenue. Ed was born in Florida but has spent the last 20+ years in Atlanta, GA. Ed loves to play golf, tennis and basketball and occasionally gets out kite boarding when the wind is just right.
Ed holds a Bachelor of Science in Industrial and Systems Engineering from the Georgia Institute of Technology and an MBA from Goizueta Business School at Emory University.
Vice President of Product
Jonathan Novich is Vice President, Product for Bullhorn, the global leader in CRM and operations software for the recruitment industry. A staffing technology innovator, he has developed broad and deep product and technical experience consulting to staffing firms over the past 15 years. Jonathan has acted as an independent consultant for some of the largest staffing companies in the world and advised companies on acquisition targets.
At Bullhorn, he oversees product initiatives as more than 7,000 staffing companies rely on Bullhorn’s cloud-based platform to drive sales, build relationships, and power their recruitment processes from end to end. He graduated with honors from Princeton University, earning a Bachelor of Science in Engineering in Computer Science and a certificate in Operations Research.
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VP of Global Enterprise Accounts and Strategy
Ryan Murphy is the Vice President of Global Enterprise Accounts and Strategy. He began his 10-year career at Bullhorn as a finance and sales intern, affording him a 360-degree view of the software-as-a-service industry and Bullhorn’s business model. Prior to his current role, Ryan served as an Enterprise Account Executive where he honed his customer-first leadership style and championed Bullhorn’s offerings to its most strategic clients. Today Ryan leads a team across the US, UK and APAC to execute on Bullhorn’s global business strategy and introduce its product to new industries and markets. Ryan has a Bachelor of Arts in Business Administration from Boston University.
VP of Alliances and Business Development
Nina Eigerman is Bullhorn’s VP of Alliances and Business Development, responsible for the company’s technology and services partnerships. Prior to joining Bullhorn, Nina ran the Business Services practice at G2 Capital Advisors, helping agencies and their providers with capital market transactions. Earlier in her career, she was the President of Aquent Solutions and a consultant with McKinsey & Company. She also ran a full desk at a-connect, a global strategic staffing firm. Nina has a Bachelor of Arts from Harvard College and graduated from the MIT Sloan School of Management.
SVP, Client Services & Support
As Senior Vice President of Services and Support, J.R. leads global client services, professional services, and support for all Bullhorn product lines. J.R. directs both the company’s customer service and professional service efforts around the world, engaging customers throughout all points in the customer journey, both proactively and retroactively, and delivering incredible customer experiences via transactional interactions and client engagements. He brings a broad range of customer service leadership skills and experience to the company, spanning performance management, employee and leadership development, organizational design, and strategy, all of which align to a focus on driving an incredible customer experience. Prior to joining Bullhorn, J.R. led call center optimization efforts for AT&T Mobility, directing the call center strategy for more than 100 contact centers. J.R. has spent 20 years working in the contact center space and held a number of key leadership roles prior to joining Bullhorn.
Executive Vice President of Corporate Development and International
Peter oversees Bullhorn’s international operations across EMEA and APAC in his role as Executive Vice President of Corporate Development and International. Peter joined Bullhorn in 2009 and was responsible for its highly successful UK launch. In addition to growing the international team to over 50 staff and establishing Bullhorn as the UK’s market leading recruitment software in fewer than three years, Peter has expanded Bullhorn’s reach into EMEA and APAC and achieved a user base of more than 10,000 international users. Prior to taking on the launch of Bullhorn in the UK, Peter spent 20 years working in the recruitment industry and held a number of senior director roles before moving into the technology space.
Chief People Officer
As the Chief People Officer, Kim is responsible for driving a highly effective people strategy, leading global talent acquisition, and directing training and learning programs while ensuring an engaging culture. Kim brings over 20 years of human resources management experience to Bullhorn. Prior to joining Bullhorn, Kim worked for Harvard University as the Director of Organizational Effectiveness and for E Ink Corporation as the Director of Human Resources. Kim started her career in the staffing industry as a recruiter placing temporary employees. Kim graduated magna cum laude with a Bachelor of Arts in Psychology from Syracuse University and has an Master of Science in Industrial/Organizational Psychology from Rensselaer Polytechnic Institute.
Chief Revenue Officer
As Bullhorn’s Chief Revenue Officer, Mike drives the company’s global revenue growth. Mike was one of the first 15 team members of Bullhorn Inc. in Boston and relocated to London in 2010 to start up the International team. In his 6 years in London, Mike drove regional expansion into the Netherlands, Germany, Singapore, and Australia. He has supplied cloud-based solutions to recruitment consultancies in over 50 different countries worldwide for the past 10 years. Mike was born and raised in the Boston-area where he grew up an avid sport fan. He earned his Bachelor of Science in Business Management from Babson College.
Chief Marketing Officer
As CMO, Gordon Burnes directs the company’s marketing and business development efforts, including product marketing, demand generation, PR, branding, creative, and Bullhorn Marketplace. He brings a broad range of skills and experience to the company across the product, marketing, sales, and business development functions to help drive growth. Gordon was previously the IBM executive in charge of worldwide marketing for the Risk Analytics group, which became the leading provider in the industry over the course of his tenure. Prior to IBM, Gordon ran marketing and business development for OpenPages, which was acquired by IBM in 2010. Gordon has a Bachelor of Arts in Anthropology from Harvard College and an MBA from Columbia University.
President and Chief Technology Officer
As President and CTO, Matt leads Bullhorn’s architectural, technical, and software design and development efforts. He also directs the product management team’s work defining product strategy, and global customer support and success. Since joining Bullhorn in 2004, Matt has held a variety of leadership positions managing the growth of various technical and services teams, including Vice President of Professional Services. Prior to Bullhorn, Matt worked at PricewaterhouseCoopers, specializing in systems process assurance for such companies as Fidelity and State Street Global Advisors. Matt holds a Bachelor of Science in Business Administration with a concentration in Finance from Boston University’s School of Management.
Founder & CEO
Art Papas is the Founder and CEO of Bullhorn, Inc, the global leader in software for the staffing & recruitment industry. Art was the original architect of Bullhorn’s flagship Customer Relationship Management (CRM) system, which now helps more than 8,000 companies around the world run their businesses. Art is the Chairman of the Board at Career Collaborative, an organization that teaches unemployed and underemployed adults how to build careers that change lives and strengthen families. In 2014, Ernst & Young named Art an EY Entrepreneur of the Year Award Winner in New England. Prior to starting Bullhorn, Art started his career as a software engineer at Thomson Reuters. Art is a graduate of Tufts University, holding a Bachelor of Science degree in Mathematics.